What to Do If You Have a Backup?

Step 1: Call a Plumber

Please call a plumber who will insert a closed-circuit television (CCTV) camera down the line to see what issues are causing the sewer backup. Please ensure that you receive a copy of the video recording. 

Step 2: Submit an Online Service Request with the Town of Ponoka

Please fill out the online form here and click submit. Or you can phone the Town Office at 403-783-4431 where staff can help fill out the form for you. 

Please be sure to provide your contact information when filling out the online form to ensure we can reach you to gather additional information if necessary and to send you an email informing you when your request is completed.

Please note: The Town of Ponoka is only responsible for the portion of your sewer service line that runs from your property into the street.